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Your ay991 account connects to bKash, Nagad, Rocket and Bank Transfer so your balance is ready before the match starts. Every deposit and withdrawal moves through your account page — check the status there, not through a third party.
When you want to add funds, open the cashier section inside your ay991 account. The deposit screen shows every payment route we have configured — bKash, Nagad, Rocket and Bank Transfer all appear there. Pick the one that matches the wallet or bank account you use day to day. Enter the amount the screen accepts, follow the confirmation steps shown on that page, and the balance reflects in your account once the transaction clears.
Go to your account menu and select the deposit section. The cashier page lists all active payment routes for your account.
Select bKash, Nagad, Rocket or Bank Transfer from the options shown. Only routes configured for your account region will appear.
Type the amount within the range displayed on screen. Follow the confirmation prompt — your wallet or bank will ask you to approve the transaction.
Once the transaction is processed, your account balance updates. You can verify this under the transaction history tab in your account area.
To withdraw, open the withdrawal section in your account area. The screen lists the payout routes available to your account — typically the same methods you used when depositing, such as bKash, Nagad, Rocket or Bank Transfer. Select your preferred route, enter the amount you want to move, and confirm the details. We ask you to verify wallet ownership at this stage: the payout destination should match the wallet or bank account already linked to your ay991 profile. If your account has a pending identity check, the withdrawal screen will show that step before releasing the amount.
Find the withdrawal option in your account menu. The page shows the payout routes and the amount range available for your account at that moment.
Choose bKash, Nagad, Rocket or Bank Transfer. Enter an amount that falls within the limits shown on screen; amounts outside the range will not proceed.
The screen will ask you to confirm the destination wallet or bank account. Make sure the details match what is saved in your account profile.
After submitting, note the reference number shown on screen. If you need to follow up with support, this reference is the fastest way to locate the transaction.
Before some deposits or most withdrawals are processed, your account may show a verification prompt. What you see on that screen depends on your account status at the time — the fields and documents it asks for are determined by the verification step your account is currently at, not by a fixed universal list. Open the verification section inside your account and follow only the instructions shown there.
Verification prompts appear in your account dashboard. Open the notification or the transaction that is on hold to see exactly which step is required.
The verification form tells you what to provide. Fill in only what the screen requests; submitting extra information outside the form can delay the review.
If a document upload is required, use the tool inside your account. Do not share account documents over chat, email or any external channel.
If a verification step does not progress after submission, reach out through the support route in your account menu with your reference number ready.
The payment routes on ay991 are configured for Bangladesh account holders. bKash and Nagad are mobile wallet options you can use directly from your phone without visiting a bank. Rocket operates through Dutch-Bangla Bank's mobile service and follows the same account-linked flow. Bank Transfer is available for those who prefer to move funds directly from a bank account. Each route appears in your cashier section only if it is active for your account region. Availability may depend on local law and the eligible region associated with your account.
Mobile wallet deposit and withdrawal via your registered bKash account.
Nagad wallet transfers linked directly to your ay991 account balance.
Dutch-Bangla Bank mobile wallet payments from your registered Rocket number.
Direct bank account transfers for deposits and withdrawals where available.
After every deposit or withdrawal, two records exist: one in your ay991 account transaction history and one in your wallet or bank app. When the amounts and reference details match, the transaction is settled. If the figures differ or one side shows a pending status, you need the reference number from each side before contacting support. The account transaction page inside ay991 shows a status label for each entry — look for the label rather than refreshing the balance repeatedly.
Every transaction on ay991 carries a reference number. Note this from the confirmation screen and from your wallet app so both sides can be matched when needed.
Your account transaction history shows a status for each entry: pending, processing or completed. Do not judge the outcome by your balance alone — read the label.
Open the transaction history section in your account menu to see a full log of deposits and withdrawals. Each entry shows the method used, amount and status.
Keep your wallet's own transaction screenshot and the ay991 reference number until the status label reads completed. These two pieces of evidence cover any follow-up query.
Account security on ay991 starts with the domain you are on. Always confirm you are on ay991 before entering your login or payment details — the URL in your browser is the first check. We tie withdrawals to a verified wallet or bank account so funds can only move to a destination that matches your registered profile. Identity checks are part of this process: they exist to confirm that the person requesting a payout is the account holder, not to create friction.
Verify the URL reads ay991 before logging in or making any payment. Fraudulent pages mimic legitimate sites; checking the address bar costs nothing and protects your account.
Withdrawals are released only to a wallet or bank account linked to your ay991 profile. This step prevents funds from being redirected to an unregistered destination.
When the account page requests identity verification, follow the steps inside your account only. We do not collect documents through any external channel or third-party messaging app.
For any transaction or account issue, use the support contact inside your logged-in account menu. That is the only route we use to resolve queries and the only one where we can access your account record.
These questions cover the most common situations around deposits, withdrawals and account checks. If your query is not answered here, the support route inside your account menu is the right next step — have your transaction reference number ready before you get in touch.
Your cashier section shows the active routes for your account — bKash, Nagad, Rocket and Bank Transfer are the configured options for Bangladesh. Availability depends on your account region and local law at the time you deposit.
A pending status means the transaction is still being confirmed between your wallet provider and your ay991 account. Check your wallet app for a corresponding outgoing record. If both sides show the transaction but your balance has not updated, contact support with both reference numbers.
Open the withdrawal section in your account menu, select bKash or Nagad from the payout options shown, enter your amount, and confirm the destination wallet number. Make sure it matches the number registered to your ay991 profile before submitting.
A verification hold means the account page needs you to complete a step before the withdrawal proceeds. Open the verification prompt in your account area, follow the fields shown on screen, and submit only through the in-account upload tool provided.
The minimum and maximum amounts for each payment route are shown on the deposit screen inside your account at the time you transact. We do not publish fixed amounts here because these can vary by payment method and account status.
First check the status label in your ay991 transaction history and the corresponding record in your wallet app. If both show a completed status but your balance has not updated, contact support through your account menu with both reference numbers and the transaction date.