Sports / Slots
These Terms & Conditions set out what ay991 expects from you and what you can expect from us — covering account creation, transactions via bKash, Nagad or Bank Transfer, and the rules that apply when you access our platform. Access and eligibility depend on your local law and the eligible regions we support.
By opening an account with us, you agree to these Terms & Conditions in full. They govern every interaction on our platform — from how you log in to how transactions are recorded against your account wallet. Whether you deposit via bKash, send funds through Nagad, or complete a Bank Transfer, the transaction record created in your account falls under these terms. We may update these Terms & Conditions when our platform changes or when applicable rules shift. When we do, we will make the revised version available on this page. Continued use of your account after any update means you accept the new terms. If you disagree with any part of these terms, the right action is to stop using the platform and contact our support team to close your account. These terms do not override any obligation arising from your local law or the rules of eligible regions. Your use of this platform is always subject to whatever local law applies to you. We aim to keep the language here plain so the obligations are clear — not buried in legal filler.
These Terms & Conditions apply to everything directly operated by ay991. Not every service you encounter through our platform is under our direct control, so we draw a clear line between what we own and what we do not. The four areas below define that boundary so you know exactly where these terms apply.
Creating, verifying and operating your account on ay991 is fully governed by these terms. This includes login credentials, session management on mobile and desktop, and any account-level restrictions we apply based on eligible region rules.
All deposits and withdrawals processed through bKash, Nagad or Bank Transfer fall within scope. The transaction record shown in your account history is the authoritative record for any amount moved between your wallet and our platform.
Game lobbies, sports markets, odds displays and promotional notices published directly on ay991 are covered by these terms. We are responsible for the accuracy of content we publish; we are not responsible for how your device or browser renders it.
Payment processors, game studios such as CQ9, PG Soft or Spadegaming, and external network providers operate under their own terms. We connect you to their services but do not govern those terms. Check their documentation for obligations that sit outside ours.
These Terms & Conditions are not just obligations on you — they also define what you can ask of us. You have the right to review your full transaction history in your account at any time, and the record shown there is the one we act on. If any account detail is recorded incorrectly, you can ask us to correct it by contacting support with the relevant evidence. You can also raise a question about any term you find unclear, and we will respond through the published contact route. Account closure is your right at any time — submit the request through support and we will confirm the steps. We do not charge for corrections or closure requests. Any request you raise is handled against the record in your account, so having your account details ready makes the process straightforward. If a transaction via bKash, Nagad or Bank Transfer appears incorrect in your history, raise it promptly so we can check against the payment record on our side.
Open your account history page to see every deposit and withdrawal we have recorded against your wallet. The figures there are what we act on for any dispute or correction request.
Contact support with evidence if any personal detail or transaction record is wrong. We will verify against our records and update what can be corrected within our system.
If any clause in these terms is unclear, reach out via the contact route published on our support page. We will explain how it applies to your account and what it means in practice.
You can close your account at any time. Submit the request through our support channel, and we will confirm the steps and final account state before processing the closure.
When a question about these Terms & Conditions cannot be answered by reading this page, use the contact routes below. We only list routes that are visibly published on ay991 — we do not invent channels, hours or response commitments here.
The live chat window is accessible from the support section of the site. Use it for direct questions about your account terms, a specific transaction dispute or a request to correct account details.
For written policy queries or formal account closure requests, use the email address published on our contact page. Attach your account reference so we can locate your record without delay.
Our published Help Centre covers common terms questions — including how bKash and Nagad transactions are recorded and what counts as an eligible region for account access. Check there first before raising a support ticket.
Trusting us with your account means we owe you a clear account of how we handle the information you give us. These four points cover the areas most relevant to how your data moves through our platform and how long we keep it.
Account data — including transaction records from bKash, Nagad and Bank Transfer — is stored against your account and used only to operate your account, process payments and respond to queries. We do not sell account data to unrelated third parties.
We use session cookies to keep you logged in and to remember your wallet preference between visits. You can review and clear cookie preferences through your browser settings. Clearing them will not delete your account or transaction history.
Your account credentials are your responsibility. We recommend using a password you do not reuse elsewhere and logging out after each session on a shared device. If you suspect unauthorised access, contact support immediately through the published live chat or email route.
We retain account and transaction records for the period required to operate the platform and meet any applicable legal obligation in eligible regions. When you request account closure, we confirm which records are deleted and which are retained under those obligations.
These are the questions we hear most about the Terms & Conditions on ay991. Each answer is specific to how these terms work — not generic policy filler.
They apply from the moment you open an account with ay991. Every session, transaction and account action you take — including deposits via bKash or Nagad — is governed by these terms. Your eligibility also depends on your local law and the eligible regions we support.
We publish the updated version on this page. Continuing to use your account after the update takes effect means you accept the revised terms. If you disagree, contact support to close your account before the effective date we communicate.
Open your account history to locate the transaction in question, then contact support via live chat or email with your account reference and the transaction details. We check against our payment records — including records from bKash, Nagad or Bank Transfer — and respond through the same channel.
Game studios supply content to our lobby but operate under their own terms. Our Terms & Conditions govern your account and transactions on ay991. For studio-specific rules — game mechanics, RTP disclosure — check the information shown directly within that game or on the studio's published documentation.
Yes. Submit the request through our email support route with your account reference. We will confirm what data we hold and the format we can provide it in. Retention periods vary depending on the applicable obligation in eligible regions.
It refers to the jurisdictions where we make our platform available based on our own assessment and applicable rules. Access to ay991 always depends on the laws that apply to you locally. We do not make legal eligibility determinations on your behalf — that remains your responsibility.