Sports / Slots
ay991 has put together this FAQ to answer the questions we hear most — from how your bKash deposit reaches your wallet to which game categories are open in the lobby. If something is not covered here, our support routes are listed below.
We built this FAQ around the real steps that come up between opening an account and placing your first cricket bet or loading a slot room. The questions are grouped by topic: account setup, payment routes, transaction records, lobby access and support. Each answer names the exact path you follow in your account dashboard rather than giving you a vague pointer. On the payment side, we cover bKash, Nagad, Rocket and Bank Transfer — the four rails configured on our platform.
These structural facts describe what is configured on the platform and visible to you when you log in. They are not projections or estimates — they reflect the account environment and lobby layout as published. Check your own account dashboard to confirm the current state of any item listed here, since configuration can be updated without notice. Availability depends on eligible regions and local law.
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When this FAQ does not have the answer, three support routes are open to you. Each one is published on the ay991 site and reachable from your logged-in account. We recommend checking your transaction record first for payment questions — it often contains the status detail that resolves the query before you need to contact anyone. For account or lobby questions that need a human response, use the routes below. Do not share your password or full payment PIN through any support channel.
Open the chat icon from the bottom corner of any page while logged in. Describe your question clearly and include your account ID so the team can pull your transaction record without delay.
Send your query to the support address listed in the Contact section of the site. Include a screenshot of your transaction record if the question is payment-related. Responses are sent to your registered email address.
The Help Centre link in your account menu contains step-by-step account and payment articles. It is updated when configuration changes and covers bKash, Nagad, Rocket and Bank Transfer deposit paths in detail.
Every answer in this FAQ is written against the account and payment configuration actually running on the platform. We do not copy generic help text from other sites. When a payment route changes — for example, if the Nagad deposit path is updated — we revise the relevant FAQ entry.
Every answer references a real screen or step inside your ay991 account. We describe the field names and navigation paths as they appear in the dashboard, not as abstract instructions.
The bKash, Nagad, Rocket and Bank Transfer steps described here match the configured deposit and withdrawal flows. We update them when the payment provider changes a step or field name.
We do not state processing times, fee percentages or transaction limits unless those figures are published in the account dashboard. If a number is not shown there, we direct you to check the dashboard directly.
When lobby categories, payment rails or account requirements are updated, this FAQ is checked and revised. The revision date is not displayed, but support can confirm whether an answer reflects the current configuration.
Not every deposit route works the same way on your account. The four configured rails — bKash, Nagad, Rocket and Bank Transfer — differ in the steps you follow, the fields you fill in and where you find the confirmation in your transaction record. This comparison gives you a fast way to pick the route that matches your wallet before you start the deposit form.
Select bKash on the deposit screen, enter the amount and follow the bKash confirmation step shown. The deposit reflects in your account wallet once the transaction record updates to confirmed status.
Nagad follows the same general path as bKash on the deposit form. Enter your Nagad-registered number, confirm the amount and complete the step shown. Check your transaction record to verify the status.
Rocket deposits use the same deposit form section as other mobile wallet options. Fill in the fields shown, complete the Rocket-side confirmation and monitor your account transaction record for the status update.
Bank Transfer requires you to note the account details shown on the deposit screen before initiating the transfer from your bank. The processing timeline is shown in your account; allow for banking hours when estimating when it reflects.
Once your deposit confirms in the transaction record, the lobby opens the same way on mobile browser and desktop browser. We have organised the main game categories so you can switch between them from a single navigation bar at the top of the lobby screen. Cricket and sports betting sit in the sportsbook tab; live dealer tables and slot rooms are in the casino section.
Cricket, football and other sports markets are under the sportsbook tab. BPL and international cricket are the categories we see opened most by Bangladesh visitors. Select a match and the markets load on the same screen.
Live dealer tables — including Baccarat Midnight and other live room options — are in the casino section of the lobby. They run in a browser window without a separate app download on either mobile or desktop.
Slot rooms from CQ9, PG Soft, Spadegaming and Bigtime Gaming are grouped in the slots section. Filter by studio or use the search bar to find a specific title. RTP is shown only where the studio or game itself displays it.
Your current wallet balance is visible in the account header on every lobby screen. After a bKash, Nagad, Rocket or Bank Transfer deposit confirms, the balance updates there without requiring a page refresh.
These are the questions we receive most through Live Chat and email. Each answer is written against the current account configuration. If your situation differs from what is described, check your account dashboard first — the fields and status messages shown there are the authoritative source. Support is available if the dashboard does not resolve your query.
Open the transaction record in your account menu. It shows the status of every deposit request with a timestamp. If the status reads pending, the confirmation step on the bKash side may not have completed. If the status reads failed, initiate a new deposit and follow each confirmation step shown on screen.
Yes. Your account supports multiple payment routes, and you can use Nagad for one deposit and bKash for another. Each transaction appears separately in your transaction record. Make sure the mobile number you enter matches the registered number on your Nagad or bKash account to avoid a confirmation failure.
Log in, open the account menu and select Transaction History. Bank Transfer deposits are listed there with the date, amount and current status. If a transfer is taking longer than the timeline shown on the deposit screen, contact support via Live Chat and include the transaction ID from your bank.
The lobby is organised into three tabs: sportsbook, live casino and slots. Cricket and football betting are under sportsbook. Live dealer rooms including Baccarat Midnight are under live casino. Slot titles from studios like Spadegaming, CQ9 and PG Soft are in the slots section. Switch between them from the navigation bar without reloading.
Yes. The lobby loads in a standard mobile browser on Android and iOS. You do not need to download a separate application. Log in through ay991, complete your deposit and the lobby navigation — including sportsbook, live casino and slot rooms — is available through the browser tab directly.
Use the password reset link on the login page. Enter your registered email address and follow the reset instructions sent to that address. If the reset email does not arrive, check your spam folder. For account access issues that the reset flow does not resolve, contact support via email and include your registered account details.
Go to the withdrawal section in your account, select Rocket or Nagad as the destination, enter the amount and the registered mobile number for that wallet. The withdrawal form shows the steps and any verification required. Your transaction record updates with the status once the request is submitted. Check it for confirmation rather than waiting for a separate notification.