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ay991 collects and uses your account data only to operate your account, process transactions through bKash, Nagad and Bank Transfer, and keep your access secure. This policy tells you exactly what we hold, why we hold it, and how you can review or correct it — availability depends on your local law and eligible regions.
When you open an account on ay991, we collect the information you provide during registration — your name, contact details and the payment method you choose to fund your account. If you use bKash, Nagad or Bank Transfer, the transaction reference and amount are recorded against your account history so both you and our support team can verify any deposit or withdrawal. We also collect device and session data — browser type, IP address and session timestamps — to keep your account secure and to detect unusual activity. We do not sell your personal data to third parties. Data we collect is used strictly to operate your account, process payments you initiate, and respond to any support request you raise. Retention periods follow the legal and regulatory requirements that apply in the jurisdiction where ay991 operates. Where local law in Bangladesh requires specific handling of financial transaction records, we apply that standard. Access to this site and its services depends on your local law and eligible region. If you want to know exactly which data points we hold for your account, send a written request to our support channel and we will respond as described in the contact section below.
This policy applies to everything that happens inside your ay991 account — from the moment you log in to the point where a transaction record is written to your history. It covers your registered account details, payment records and support correspondence. It does not extend to third-party sites or services you reach by clicking a link that takes you away from ay991. Understanding the boundary helps you know whose rules apply at each step.
Any information you enter at login or during account registration — email, password, contact details — falls inside this policy. We hold this data to verify your identity and keep your account accessible only to you.
Every bKash, Nagad or Bank Transfer transaction you initiate through your account is logged here. That record is governed by this policy and by the financial-data rules that apply in your eligible region.
Pages, game lobbies and promotional notices you browse on ay991 are covered. Cookies and session data collected while you navigate the site fall within this policy's scope and are described in the trust section below.
Payment processors, game studios and external links operate under their own privacy terms. Once a transaction leaves ay991 to a third-party processor, that processor's policy applies. We are not responsible for how external services handle data.
You have concrete actions you can take at any time regarding the data we hold for your account. Start by logging in and opening your account settings — your registered details, transaction history and linked payment method are visible there. If any detail looks wrong — a name spelling, a contact address, a linked payment entry — you can request a correction through our support channel and we will update the record after verifying your identity. For questions about what specific data we hold, or if you want us to review a particular transaction record tied to a bKash or Nagad payment, raising a written support request is the direct path. We do not make these requests difficult: state what you need, provide your account reference, and our team works from that. Your right to access your own data and request corrections applies subject to local law and the eligible region rules that govern your account.
Log into your account and open the transaction history section. Every bKash, Nagad and Bank Transfer entry is listed with a reference number and timestamp you can cross-check against your own wallet records.
If a name, contact number or payment detail is recorded incorrectly, raise this through the support channel. After identity verification, we update the record and confirm the change to you in writing.
Not sure what we hold for your account? Send a written request naming your account and the specific data point you want to know about. We respond through the same channel you used to ask.
For anything not covered by the self-service account view — deletion requests, data portability queries or jurisdiction-specific concerns — our support team is the direct route. Use the contact paths listed in the support section.
If you have a question specifically about this privacy policy — what data we hold, how a transaction record was created, or how to request a correction — these are the published routes to reach the ay991 support team. Use the channel that works best for your device and timing. We do not publish response-time commitments we cannot verify, but each route connects directly to a team that can access your account record.
Open the chat window from your account dashboard. State your account reference and the specific privacy or data question. The agent can pull your record and respond without you needing to send a separate email.
Send a written request to the support email address published in the Help section of your account. Include your registered contact detail and a clear description of the data or correction request you are making.
The Help section inside your account lists the currently active support routes and any region-specific contact instructions. Check there first — it reflects the routes available in your eligible region at the time you log in.
Security and transparency in data handling are not afterthoughts on ay991 — they are part of how the account system is built. Your account session is protected by standard authentication controls. Cookies are used to maintain your logged-in session and to understand how pages are navigated so we can improve them; you can adjust cookie preferences through your browser settings at any time. We do not use cookies to serve advertising outside of ay991. Retention of financial data — including bKash, Nagad and Bank Transfer transaction records — follows the periods required by applicable law. When a retention period ends, data is deleted or anonymised. If law or a regulatory obligation in your eligible region requires us to hold data for a specified period, that requirement takes priority over an earlier deletion request.
Account data, transaction references and session logs are stored on secured servers. Access is restricted to authorised operations staff only. We do not hold bKash or Nagad payment credentials — only the transaction reference your wallet provider generates.
We use session cookies to keep you logged in and analytics cookies to understand page navigation patterns. No cookies are used for cross-site advertising. You can clear or block cookies through your browser; doing so may affect how your account session behaves.
Your login credentials are stored using one-way hashing. We never store your raw password. If you believe your account has been accessed by someone else, contact support immediately and request a credential reset through the published support channel.
When this policy changes in a way that affects your rights or how we handle your data, we publish an update notice in your account dashboard. Continued account use after a notice is posted means you have had the opportunity to review the change.
These are the questions we hear most often about how ay991 handles account data and what your options are. If your question is not covered here, the support routes listed above are the direct path to a specific answer.
We collect your name, contact details and the payment method you register — such as bKash or Nagad. We also log device type, browser and session timestamps to keep your account secure. We do not collect payment credentials like your bKash PIN; only transaction references generated by your wallet provider.
Log in and open your account settings. Your registered details and full transaction history — including every bKash, Nagad and Bank Transfer record — are visible there. For a broader data summary, send a written request to support with your account reference and we will respond through the same channel.
Yes. Raise a correction request through live chat or the support email published in your account Help section. State what needs to change and provide your account reference. After we verify your identity, we update the record and confirm the change back to you in writing.
We do not sell your data. We share data only with the payment processors needed to complete transactions you initiate — bKash, Nagad, Bank Transfer — and only to the extent required to process that specific transaction. Each processor operates under its own privacy terms once the transaction leaves ay991.
Retention periods follow the legal and regulatory requirements that apply in the jurisdiction where ay991 operates. Financial transaction records tied to bKash, Nagad or Bank Transfer are kept for the period required by applicable law. After that period, records are deleted or anonymised. Your eligible region's rules take priority.
Contact support immediately through live chat or the published email route. Request a credential reset and describe what you observed. Our team can review your account's session log and take the steps needed to secure your account. Do not share your login details with anyone while the review is open.